Job position: Apprentice Field Service Administrator
Job location: Garforth, West Yorkshire
A fantastic opportunity has arisen to join GDS Technologies, a leading manufacturer of fixed gas detection equipment, in our busy and expanding Field Service department. This is a full-time, permanent role supporting the Field Service Manager, whilst undertaking apprenticeship training and working towards L3 Business Administration.
About the role:
Provide support to the Field Service Manager
Provide support to Field Service Technicians with information, changes and re-scheduling
Provide direct support to all customers by phone or email, with excellent communication and problem solving
Schedule monthly routine service visits, including ad-hoc visits, with the ability to review and make changes where or when necessary. Achieving maximum planning efficiency.
Use CRM to generate daily service reports, prepare and upload RAMS, add detailed and accurate information for meticulous record keeping.
Ensuring accuracy of service-related documentation, including but not limited to processing service orders and invoices.
Schedule training for technicians
Maintain stock availability, ensuring all parts and equipment available for each task scheduled.
Document and maintain service department processes.
Liaise with all departments across the Company.
Creating agenda for service meeting and recording of minutes.
Minimum 5 GCSE’s Grade 4/C or above, including English and Maths
Microsoft Office, in particular Outlook & Excel.
Organisational and time management skills with the ability to meet deadlines
Location: Garforth, West Yorkshire
Job Type: Apprenticeship, full time, permanent role
Working schedule: Monday to Friday 08.30-17.00 (38.75 hours per week).
Time will be allocated for online or classroom based training.
Salary: Age 16 to 18 – £4.81 per hour
Age 19 and over £4.81 per hour for Yr1, then minimum wage
Auto-enrolment pension scheme available
23 days annual leave (excl. bank holidays)
Opportunities for growth and development
Free on-site parking
For over 30 years, GDS Technologies Ltd has led the way in the design, development, and manufacture of fixed gas detection equipment.
The company’s diverse product range and ability to manufacture bespoke projects, means we can offer solutions which serve a broad range of sectors and markets, including education, car parking and the oil and gas industry. In addition, we operate in wide range of potentially hazardous environments.
Not only can the company design and manufacture, we can also offer the complete gas detection package, from site surveys through to training, certification and project handover.
To support our first-class service and products, we take care to select the best people for our business and then invest in our employees to provide excellent opportunities for their future career development.