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Job description

Field Service Administrator

Job position: Field Service Administrator

Job location: Garforth, West Yorkshire

A fantastic opportunity has arisen to join GDS Technologies, a leading manufacturer of fixed gas detection equipment, in our busy and expanding Field Service department. This is a full-time, permanent role supporting the Field Service Manager, ensuring customers receive a smooth and efficient service, responding diligently to requests for quotes, service, installation, and commissioning.

About the role:

  • Provide support to the Field Service Manager
  • Provide support to Field Service Technicians with information, changes and re-scheduling
  • Provide direct support to all customers by phone or email, with excellent communication and problem solving
  • Schedule monthly routine service visits, including ad-hoc visits, with the ability to review and make changes where or when necessary. Achieving maximum planning efficiency.
  • Use CRM to generate daily service reports, prepare and upload RAMS, add detailed and accurate information for meticulous record keeping.
  • Ensuring accuracy of service-related documentation, including but not limited to processing service orders and invoices.
  • Schedule training for technicians
  • Maintain stock availability, ensuring all parts and equipment available for each task scheduled.
  • Document and maintain service department processes.
  • Liaise with all departments across the Company.
  • Creating agenda for service meeting and recording of minutes.

About you:

Essential qualifications and experience:

  • Experience in a similar role, providing administration support to a field service team
  • Strong skills with Microsoft Office, in particular Outlook, Excel, with experience using Microsoft Dynamics CRM; in addition, some knowledge of Sage 50/200 would be beneficial.
  • Able to work under pressure to meet tight deadlines.
  • Excellent organisational and time management skills
  • Detail oriented, methodical, and focused.
  • Excellent customer service skills
  • Good geographical knowledge an advantage

Desirable:

  • Experience within the gas detection industry or closely related discipline e.g., a manufacturing environment

Location: Garforth, West Yorkshire

Job Type: Full-time, Permanent

Working schedule: Monday to Friday 08.30-17.00 (38.75 hours per week)

Salary: £20-24K depending on experience

Benefits:

  • Auto-enrolment pension scheme available
  • 23 days annual leave (excl. bank holidays)
  • Opportunities for growth and development
  • Free on-site parking

About Us:

For over 30 years, GDS Technologies Ltd has led the way in the design, development, and manufacture of fixed gas detection equipment.

The company’s diverse product range and ability to manufacture bespoke projects, means we can offer solutions which serve a broad range of sectors and markets, including education, car parking and the oil and gas industry. In addition, we operate in wide range of potentially hazardous environments.

Not only can the company design and manufacture, we can also offer the complete gas detection package, from site surveys through to training, certification and project handover.

To support our first-class service and products, we take care to select the best people for our business and then invest in our employees to provide excellent opportunities for their future career development.

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